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Shipping & Returns
Shipping Policy
Welcome to Dapno's shipping policy! We are committed to delivering your orders with speed and care. Our shipping methods are reliable, and we ensure that your products are well-packaged to prevent any damage during transit. We aim to provide transparent and affordable shipping costs to make your shopping experience hassle-free.
Looking to know more about our shipping policy? Click here to find out more and get all the details you need to know before making a purchase.
Return & Exchange Policy
At Dapno, we want you to shop with confidence. If you've had a change of heart or are unsatisfied with a product, our return and exchange policy has got you covered. We believe in making the process simple and straightforward, ensuring that you can enjoy a worry-free shopping experience with us.
Curious to learn more about our return and exchange policy? Click here to explore the details and understand how we prioritize your satisfaction.
Shipping Policy
At Dapno, we prioritise customer satisfaction by ensuring a seamless shopping experience. Our shipping policy guarantees that products are carefully handled until they reach our customers. However, once the products are delivered, the responsibility shifts to the customers.
UPON RECEIPT OF YOUR ORDER
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign “Damaged” then contact us on the day of delivery.
BANK HOLIDAYS
We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
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Return & Exchange Policy
Return Request Period: In the event that you wish to make a return, please submit a complaint within 48 hours of receiving the product. Any requests received after this period may not be accepted.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility since we are wholesale website and not retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.
Exceptions:
- Dapno cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.
Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:
a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.
It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.
The return will be processed only if:
1) It is determined that the product was not damaged while in your possession
2) The product is not different from what was shipped to you
3) The product is returned in its original condition
4) Customer must take an unboxing video.
The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.